Last updated: July 27, 2021
Terms & Conditions
All payments you make through the website, as well as shipments and services are governed exclusively by the general terms and conditions of the company detailed below, as applicable at the time the order is placed.
We do not accept different terms and conditions from the customer unless specifically stated in writing.
Name of company: Age Metrics Medical, S. A.
Description of the Purchase/Payment Process:
Detail: Our company offers medical services to medical tourists and residents living in Costa Rica. Due to the uniqueness of each patient’s health and wellness goals, and seasonal changes in economic and travel conditions, services and their components change frequently. Therefore, the prices and components of each program are negotiated in advance for each person, unless the prices are already previously published on our website. For each program, a final quote of our services will be provided for customer authorization. Once the quote is approved, we will send a payment link using the SMARTBILL platform.
Cancellations: All refund requests must be sent in writing to The Company and the following cancellation policies apply:
- Cancellations made 7 days before the appointment will be refunded 100% of the money.
- Cancellations made in less than 7 days before the appointment will be refunded 75%.
- No refunds are made once the treatment program has started
- If any refund is eventually due, it will be made in the same way in which it was received.
Additional General Conditions
INTERNATIONAL DOCUMENTATION: It is the responsibility of the patient to obtain all the passports, visas, and tourist cards necessary to travel. Cancellation fees will apply for any cancellation due to incorrect documentation.
PAYMENTS AND FEES: A deposit of $550.00 per person (non-refundable) is required at the time of scheduling the consultation, which is refundable in full as long as the appointment is canceled 7 days before if the cancellation is made in less than 7 days only 75% will be refunded. Payment of the required deposit or any partial or total payment of a reservation shall constitute consent to the provisions of the Company’s Terms and Conditions.
PAYMENT METHOD: Credit cards and bank transfers are accepted.
COVID CANCELLATIONS: Customers should verify that their traveler’s insurance covers them for the non-refundable cost associated with cancellation due to Covid.
Our standard terms state that there are no refunds for canceled or unused services within 30 days of the start of the program. However, if a client has to cancel due to Covid and is unable to travel, The Company will work to ensure that patients receive their medical care remotely. This is handled on a case-by-case basis.
RESPONSIBILITY: The Company acts solely as a provider of medical services and medical treatments. The Company is not responsible for the travel-related complications for treatment services at our Clinic in Costa Rica.
The Company will also not be responsible for any event beyond its control. The Company is not responsible for additional losses or expenses due to delays or changes in air schedules or other travel-related complications.
USE OF THIS WEBSITE
This site is operated for your commercial and informational use. Your use of this website is subject to the following terms and conditions, as well as any laws that may apply. By using this website, you accept without limitation the following terms, otherwise please do not use this website.
All content you view on this website is protected by copyright and is the property of the company unless otherwise stated. These contents may only be used in accordance with the terms and conditions established on this page. The Company does not warrant or represent that use of the materials appearing on this website will not infringe the rights of third parties not belonging to or affiliated with the Company. All images are the property of the company and cannot be used without our consent. The use of these images is prohibited except where permitted with consent. Any unauthorized use of the images may violate copyright laws, trademark laws, privacy and publicity laws, and communications regulations or statutes.
The company makes every effort to display up-to-date information. However, we do not warrant that the information presented on this site is accurate. The company assumes no responsibility for errors or omissions in the contents of this website. By entering, using, or browsing this website you do so at your own risk.
The Company or any other party involved in the creation, production, or delivery of this website and its contents is not liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of this website. Accordingly, everything provided for on this website is presented “as is” without warranty of any kind, either express or implied, including, but not limited to, the warranties of merchantability for a particular purpose or non-infringement.
The Company assumes no responsibility and shall not be liable for any damage or viruses that may infect your computer equipment or other property as a result of your accessing, using, or browsing the Website or downloading any material, data, text, images, video, or audio from the Website.
Any communication or material you transmit to the website by email or other means, including data, questions, comments, suggestions, or the like, is and will be treated as non-confidential and unowned. Anything you transmit or post may be used by the Company or its affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, dissemination, and publication.
In addition, The Company is free to use any ideas, concepts, know-how, or techniques contained in any communication you submit to the Website for any purpose, including, but not limited to, the development, manufacture, and marketing of products that use such information.
The trademarks and logos etc. that appear on this website are registered trademarks by the company. Nothing contained on this website should be used without the written permission of the company or the third party that owns the trademarks that appear on this website.
This website uses “cookies” to track your preferences and activities. Cookies are small pieces of information transferred to your computer’s hard drive by our website. These cookies keep track of your preferences to make your subsequent visits to the website more efficient.
The company will constantly review these terms and conditions to make the necessary adjustments.
When using this website, you should periodically visit this page to review the current terms and conditions.
The protection of your personal data is important to us. Therefore, we would like to inform you below which data of your visit will be used for what purposes. If you have further questions about the processing of your personal data, please do not hesitate to contact us.
Constant technological development, changes in our services or legal status, as well as other reasons, may require adjustments to our data protection information. Therefore, we reserve the right to modify this data protection declaration at any time and ask that you be regularly informed about the current status.
The company follows Costa Rica Law 8968 “Law of Protection of the Person against the treatment of their Personal Data”, and its regulations, prior to including your personal information to our Database, and in compliance with article five of the law, concerning the collection and use of certain information as described below, requests you to issue your Informed Consent, for which it makes the following information of interest known to you:
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you use our platform, as part of the buying and selling process, we collect the personal information you provide to us such as name, address, and email. When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
SECTION 2 – CONSENT
How do you get my consent? When you provide us with your personal information to complete a transaction, verify your credit/debit card, create an order, arrange a shipment or make a return, we imply that you consent to the collection and use of your data for that specific reason only.
If we ask you for your personal information for a secondary reason, such as marketing, we will directly ask for your express consent, or we will give you the opportunity to decline.
How can I withdraw my consent? If you change your mind, you can withdraw your consent from us to contact you, or from the further collection, use, or disclosure of your information, at any time, by contacting us at the emails and telephones mentioned in section 1 of this document.
SECTION 3 – DISCLOSURE
We may disclose your personal information if required to us by law or if you violate our Terms of Service.
Unless otherwise indicated in the following sections, your data will not be transferred to third parties, unless we are legally obliged to do so or the transfer of data is necessary for the execution of the contractual relationship or you have given your express consent prior to the transfer of your data. Third-party service providers and partner companies, such as online payment providers or the delivery carrier, will only receive your data if it is necessary to process your order. In these cases, however, the scope of the transmitted data is limited to the minimum required. To the extent that our service providers use your personal data, we ensure that they comply with the rules of data protection laws in a similar manner that we do. Please also note the data protection policies of the service providers we use. Each respective service provider is responsible for the content of the external services they offer for us. We check the compliance of the services with the legal requirements within the realm of reasonableness.
SECTION 4 – HOSTING OPERATOR
Our platform is hosted on SMART506. They provide us with an online e-commerce platform that allows us to sell our products and services.
Your data is stored through the SMART506 data warehouse, databases, and the general SMARTBILL application. Your data is stored on a secure server behind a firewall.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that there is no inappropriate loss, misuse, access, disclosure, alteration, or destruction thereof.
If you provide us with your credit/debit card information, that information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.
SECTION 6 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.
Last updated: 27-July-2021